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How can we help you?

Browse our knowledge base, start a live chat, or submit a ticket. Our in-house support engineers respond in under 15 minutes, 24 hours a day, 365 days a year.

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Average live chat wait time

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Average ticket response time

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24/7/365

Support availability

Contact Options

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Live Chat

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Chat live with a support engineer right now. Available 24/7/365.

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Support Ticket

< 15 min response

Submit a detailed technical support request. Perfect for complex issues.

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Phone Support

Mon–Fri, 09:00–18:00

Speak directly with a hosting engineer. Call +385 1 234 5678.

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Our engineers respond within 15 minutes, 24 hours a day. For faster help, use live chat.

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Frequently Asked Questions

Support FAQs

Every member of our support team is a full-time ScyHost employee based in Zagreb, Croatia. We do not outsource to third-party call centres. All our engineers have direct access to your server environment and can diagnose and resolve issues at the infrastructure level, not just the application level.

Live chat: under 2 minutes on average. Support tickets: under 15 minutes, 24 hours a day, 365 days a year. For critical issues (site completely offline), we aim to respond within 5 minutes.

Yes — our team handles complete website migrations for free. We migrate all files, databases, email accounts, and DNS records from any hosting provider. The migration is performed with zero downtime. Contact us and we'll schedule a migration at a time that suits you.

Telephone support is available Monday to Friday, 09:00–18:00 CET. For 24/7 support, please use live chat or submit a ticket. Both channels are staffed by the same in-house engineers.

We never close a ticket until you confirm the issue is fully resolved. Our engineers follow every issue through to completion. If necessary, we escalate to senior systems administrators or server-level intervention.

Yes — our WordPress and WooCommerce specialists are available 24/7. We help with everything from plugin conflicts and database errors to performance optimisation and core updates. This is included in your hosting plan at no extra cost.

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