How can we help?

The fastest route is a ticket — it keeps the conversation history and we see your account details. Support hours: 08:00 - 20:00.

Ticket: support.scyhost.com — technical questions, billing, migrations.
Email: support@scyhost.com
Chat: The button at the bottom right of every page. If we’re not online right now, we reply as soon as we see your message.
Phone: +385 1 5590 535
Portal: client.scyhost.com — services, invoices and cPanel access.
Status: Current system status

Common questions

How do I log in to cPanel?

Through the client portal with one click, or directly at https://cpanel.yourdomain.com with the username and password from your welcome email.

How do I open webmail?

Go to yourdomain.com/webmail and sign in with the full email address and that mailbox’s password.

Which nameservers do I enter?

rea.scyhost.com · zara.scyhost.com · roki.scyhost.com · luna.scyhost.com

Changes usually show within a few hours, and within 48 hours at the latest.

How do I set up email on my phone or Outlook?

Incoming: mail.yourdomain.com, IMAP 993 (SSL). Outgoing: mail.yourdomain.com, SMTP 465 (SSL). The username is the full email address.

I forgot my portal password.

Use the option to set a new password on the client portal login page, or send us a ticket from the email address the account is registered with.

How do I cancel a service?

Send a ticket with the domain name. Before the service is closed you can download a full backup from cPanel.

Guides

Step-by-step instructions for the most common tasks.

A domain registered elsewhere is pointed to our hosting by changing its nameservers at the registrar.

Settings for any client: iPhone, Android, Outlook, Thunderbird.

WordPress installs in a few clicks — from WP Toolkit in the WordPress plans or from the app installer in the web plans.

Migration

You don’t have to move your site yourself. Leave it to us and carry on with your work. Cancel your old host only once everything is checked.

1Share your detailsYou send the access details of your old hosting through a secure ticket.
2We move everythingWe transfer files, databases, email and DNS records.
3We confirmWe tell you when everything is ready for the nameserver change.
4You switch nameserversOne change at your registrar, and we handle the rest.

Pick a plan, point your domain and go online. If you get stuck, we migrate you for free and answer your ticket.